Shocking!
Absolutly shocking customer service.
Ordered storage bins advertised pack of 5 so brought 5 packs expecting 50 bins. Recieved 10.
Being 5 times more expensive than i anticapted i contacted to return.
£4.99 delivery cost originally yet wants to charge £36.00 to collect.
Not only this charging 20% " restocking charge ".
Now been a week, return & refund still not processed.
New customer, first order will never return.
Not impressed.
STAY WELL CLEAR!!
Reply from RAJA UK
Thank you for taking the time to share your recent experience with us. It has been a pleasure to discuss this with you further.
I will use the opportunity you have presented to help anyone with a similar query regarding the above with my response.
Most of our products are sold in packs and priced per item. The description provided for each item will advise this to clarify the product's pricing. If the price is per pack, it would state 'priced per pack'.
Specially sourced and Bespoke items do not benefit from our standard stocked item returns policy. Returns are not possible for these items unless they are received faulty. However, as in your case, we will always liaise with the supplier to endeavour to offer additional support where possible. If the supplier agrees to restock the item, it is usual that a collection fee and restocking fee are levied, as in this instance.
Again, I am sorry the website pricing structure was not understood as intended and for the inconvenience experienced as a result. As promised, I will contact you again once the suppliers have restocked your returned item to confirm your refund has been processed.
In the meantime, please feel free to contact me if you require any further help.
Kind regards,
Chantel. S
Customer Services Team leader