Martin

Having had a good experience with this company for our own house and holiday lets, when my father went into a care home in 2023 we had no qualms about taking out a new policy on his (unoccupied) house. This was all explained at the time and no issues were raised. He passed away in January, and a few days after his death there was damage to the roof as a result of Storm Éowyn. We called out a roofing contractor to do some emergency repairs but he advised that a portion of the roof needs replacing at a cost of £4k. After sending photos, damage reports, etc. it took Intasure around 10 days to arrange for a loss adjuster to visit the property, and that was now over two weeks ago. Intasure staff and their loss adjusters have been friendly on the phone but have raised numerous spurious points with us and managed to mix up our various policies (e.g. they sent the wrong policy details to the loss adjuster on the day of his visit!). In the absence of a decision we have had to proceed with the necessary works prior to receiving any confirmation that Intasure will pay up, since there is further severe weather forecast and we don't want to risk any further damage to the property. We are very disappointed with this poor level of service and intending to move our other policies elsewhere when they expire.

We bought some excellent shutters from The Shutter Store a few years ago, so had no hesitation in using the same company for our sitting room. The measuring instructions are clearly set out, and the staff are most helpful (thanks, Alex!). The shutters themselves are well made, and worth waiting for.