Cat

We purchased a HL-L2400DW printer and wish we hadn’t. Setup is convoluted, time consuming and took multiple attempts. Toner cartridge died on day 1 after less than 400 standard copies. Buttons only work intermittently, including the power button, so we had to turn it off by pulling out the cord. Printer Wifi constantly disconnected but other devices remained connected.
Customer service is truly abysmal and has chewed up >10 hours of our time so far. Multiple emails back and forth, most with someone who was very rude and who ignored four separate requests to pass me onto his supervisor and to put me in contact with their complaints department (there is no complaints contact on their website). They refused to replace the printer because it wouldn’t print the report they wanted (due to it being faulty and not printing!!). We can’t even leave a negative review on their website because they reject any review they don’t like, even when it meets all their specifications. You’re also not permitted to review their customer service, which is very telling, even though your after-purchase care is part of your experience of their products. Do not purchase a product from this company!