I booked a test drive at Martins…
I booked a test drive at Martins Camberley VW Dealership for a VW T- ROC .
No problem with the sales staff , very polite and informative with no pushy sales.
But .... I was amazed when I actually saw the car . It was extremely dirty , looked scruffy to the extent I had to ask whether it was actually brand new and checked the mileage . I wiped away some dirt with my hand to actually see if it was a scratch or dirt . There was a blob of oil or something on the offside passenger door on the window trim . I wiped my fingers across it and got all this gooey mess on my hands . The windscreen had remnants of a notice stuck to it , numbers scrolled on it .......
I have bought many new cars in the past but have never come across anything like this .
There was 3 days notice of the test drive.
I will not purchase from Martins VW Camberley as my concern is that if they look after there own cars like this before sell then I would definitely not trust them with my car after sale .
A customer tip for Martins VW Camberley.... Take pride in what you are selling .
I have photos of the car which I took ,
Reply from Martins Group
Hi Paul,
Thank you for taking the time to share your feedback and for your kind comments regarding our sales team. We’re very sorry to hear about the condition of the vehicle you were presented with and completely understand your disappointment — this is certainly not the standard we aim to deliver.
Your experience has been shared with our management team at Martins Volkswagen Camberley so we can review what happened and take steps to ensure vehicles are always presented in the best possible condition for test drives.
We’d value the opportunity to discuss this with you directly and hopefully restore your confidence in us. If you’re happy to do so, please contact our dealership manager on 01276 691 200 or b.noakes@martins.uk.com
Kind regards,
John | Marketing Manager
