Good customer service protocol and fantastic staff
The help infrastructure/protocol at 1Password allowed me to have an ongoing conversation with the same human (Mr. Hightower) as he worked me through my problem. I didn't have to start back at the beginning each time I responded to a suggestion for "try this..." I was really stressed about going from 300+ stored passwords to seeing only 3 so he had his work cut out for him. Mr. Hightower went out of his way to avoid shaming me when explaining what I was doing wrong.
Reply from 1Password - Password Manager
Hi Cynthia,
Thanks for sharing about your experience with the team. We're so glad you found interacting with one person to be productive and that you were able to resolve the issue at hand. if anything else comes up, we're here for you!
Best,
Leah
1Password Support