Worst service I’ve ever experienced
Worst service I’ve ever experienced! It’s freezing, snowing, and unbearably cold, and I reported an issue with my door over a week ago. The door doesn’t lock properly, isn’t airtight, and cold air is constantly coming into the apartment, making it impossible to stay warm.
I called DEAS and Newsec caretaker services last week and was told a carpenter would be sent to fix it. It’s now been more than 5 days, and despite multiple follow-ups via calls and emails, no one has come to address the problem.
This is a critical situation in harsh weather, yet they seem completely unresponsive and negligent. They are quick to take rent but fail miserably when it comes to basic maintenance and urgent repairs. Absolutely unacceptable! I don’t know what to do anymore.