Awful delays in shipment and lies about shipment status
I am extremely disappointed with the service from Computeruniverse. I placed an order on May 31, and while Computeruniverse claims they shipped the goods on June 8, UPS still states that only a label has been created and the shipment has not arrived at their office. I even asked UPS to double-check if they missed it, but no, the order is still with Computeruniverse. It’s now June 14, and I have been waiting for two weeks with no resolution in sight. I am leaving the country in two weeks and cannot afford to wait any longer. The lack of coordination and communication between Computeruniverse and UPS is unacceptable. I expected better service and prompt delivery, but here I am, waiting for the parcel to travel through Germany for a week! I contacted them twice via email, and no answers were given. Avoid and save yourself the frustration.
Order number is 2600132592
UPD: I cannot believe it. I now received automatic email that they accepted my return. I have never asked for return. I do not understand why this is happening and there is no explanation from the seller. I want to just go back in time and never order from them.
RMA number: 8002109395