Customer service from the company has…been appalling
Customer service from the company has been absolutely appalling, I emailed to get an update on the delivery of my greenhouse and it turned out that the reply to every query (around a dozen emails) I raised was wrong or inaccurate. The peron responding clearly didn't check any details of my order and provided guestimates each time, or completely wrong information. So a greenhouse that I was advised upon my first enquiry would be ready at the end of March has just been installed first week of June ! The wrong information has caused a lot of hassle for me and my builders. This person should not be dealing with cutomer queries if he can't be bothered to make enquiries and provide accurate, proper responses to customers' enquiries !! I would say that the installation side has been great and the greenhouse is lovely