Mark Ruck

Great product. Really comfortable.

We bought two leather sofa electric recliners in 2021. We took out Guardsman insurance at the same time we bought the furniture. In December 2023 we lodged a claim as the mechanism on one side of a recliner wouldn’t work and the back of it is stuck in the down position. A technician did call out to look at the sofa in December 2023 and told us a part had to be ordered. We were only told in March 2024 that the required part was being ordered.

Still waiting on the part required to be delivered. We were sent a letter in May 2024 to say the expected date of delivery would be August 2024. We have no idea how long it will take to get a technician to make the repair. We feel completely let down by this company. Complete frauds as we would not have paid all that money for the insurance if we had known what would have happened. Do not take out this insurance! You’re probably insured anyway if you use your credit card to pay for it!