United Kingdom
Review of Anytime Fitness UK
The gym itself is satisfactory and the staff are helpful. Being a newbie, I signed up for a monthly subscription, not realising that it was for a minimum commitment period of 12 months. I’d assumed you could opt out of a monthly subscription if life events intervened. Please be certain you can commit to attending regularly for 12 months before signing up
Review of JustPark
Turned the nightmare of parking in SW London into a worry-free, if not tariff-free, experience
Reply from JustPark
We appreciate your kind words! We strive to make parking as hassle-free as possible, and we're glad you found our service helpful.
Review of Lloyds Bank
We were left with no access to money via the Lloyds account over the Easter period. Their app had mistakenly placed us in another country. The online account would not accept details that had been successfully used for three years. Instead, a change of password and memorable details was demanded. This we did. But still, no access would be enabled until we receive a code in 7 days! The phone line only gave irrelevant info via their long-winded robot. No sensible human advice was available at all. Hours of futile effort for nothing. At least our situation was not life-threatening.
Review of SoftMall
Out of several MS Office software outlets available on the web, this one provides an excellent price and reliable service. Last but not least the installation and licencing instructions plus URLS were, for once, easy to follow. Indeed they worked first time.
Review of Octopus Energy
relatively cheap prices, excellent website, and energy usage graph show how seasonal changes can be evened out to help the customer.
Review of Monzo
When things got bad, Monzo did not help. I had money withdrawn by a website that blocked 'unsubscription' and did not accept requests to unsubscribe. My dispute over the withdrawn subscription was rejected, and the subscription service was favoured. My emails to Monzo were politely dealt with by one person after the other who never attempted to engage with my problem fully. Pity because the App looks pretty; now I feel my money is not secure.
Reply from Monzo
Hi AGM. Thanks for taking the time to leave a review, although we're sorry to hear you've not had the best experience with our Customer Service team. We really appreciate your feedback and take it onboard.
If you'd like to raise a complaint about this experience, please email complaints@monzo.com. They'll make sure to review everything in order to provide you our response.
You can also find out more on how to raise a complaint here: https://monzo.com/help/legal-stuff/make-complaint-web/
Review of Green Retreats
The office staff went out of their way to be courteous and helpful, bringing the start date of construction forward. The base team made a special effort to surmount obstacles, including considerable rainfall. The garden house build was rapid and we were informed of each step. The team was always polite. We had a financial query which was dealt with most fairly. The garden house itself is a delight.
