Betinasia general
Their new exchange, sharpxch does not show account balance in ''account statement menu''. Having an account there is like having a bank account, but you cannot see how much money do you have, where it went, where it came. In addition, their partnership broke with orbitexch, I had positions open at there, which I did not intend to keep open until the end of the season. They did not close these positions on my request and did not transfer that money to my account. If they break their partnership with orbitexch, they should take responsibility and help their customers. In addition, they failed to provide an account statement from their new exchance(sharpxch) with visible account balances between transactions, even when I requested it.
Stay well away from this place.
Reply from BetInAsia
Hello Indrek,
Thank you for sharing your experience with us.
We assure you that we fully understand the importance of ease of use when managing your account on Sharp Exchange. Dedicated to delivering exceptional service and taking our customer needs and expectations into consideration, please note that our team is actively working on enhancing the account statement menu to provide clearer balance details between transactions.
Regarding your positions on Orbit Exchange, as mentioned in our email correspondence, take note that your bets will be settled accordingly, and any remaining balance will be transferred to your main BetInAsia wallet.
Once again, we appreciate your feedback, as it helps us enhance our services. Thank you for your patience and understanding—we’re committed to turning this experience into a positive one and regaining your trust.
Kind regards,
Team BetInAsia