We loved the quality of the wood and…
We loved the quality of the wood and the way it looked. Unfortunately there wasn't enough gap left behind the screw holes so we had to route out some extra. We also found the holes had zero tolerance when lining them up, for a professional that's fine but we struggled a bit. We wanted to order the shelves to match but it was too expensive. Everything else was great, thank you.
Reply from Designer Fireplaces
Hi Francesca, Thank you for your feedback! We’re so glad you loved the quality and look of the wood.
We’re sorry to hear you had some challenges with the screw holes and alignment. We are always here to help, so please don’t hesitate to contact us directly in the future—we’d be more than happy to assist and sort things out as quickly as we can.
We appreciate your comments and will take them on board to keep improving. If there’s anything else we can do for you, please don’t hesitate to get in touch!
