United Kingdom
Review of ITV
How do they expect to hold on to viewers when, from one episode to the next, there are more and more ads until we, the viewers, give up? Why don't they learn less is more - less ads we stay, more ads, we leave?
Review of Octopus Energy
Had reason to call customer service today about hard to afford estimated bills on an empty flat I'm selling. Adriana was very helpful and found a solution straight away. Much appreciated and a huge relief!
Review of Cleverbridge
Very good and responsive customer service. So nice to be able to say that! I had a problem with a software product and they understood and issued a refund promptly.
Review of ID.me
Trying to open a US social secu account for which, as an expat, one has to use this infuriating app to be verified. So clunky, awkward, wants documents a long term expat is unlikely to have. Forget being not easy for older people - I can't see who it'd be good for, no matter how computer agile. Gave up. That these things, in 2024, are so badly designed, so un-user friendly is astounding.
Review of Thirdfort
Incredibly time-consuming and un-userfriendly even for someone relatively tech savvy. What on earth do non-techie people do? They absolutely wouldn't be able to navigate it. There needs to be a laptop version. I don't save all my bills and statements on my phone as that would be, IMO, a bad idea security wise. Horrendous and incredibly invasive. Very uncomfortable sharing so much private info with an app.
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback, this is really appreciated. I'm very sorry to hear about your experience with Thirdfort. We understand not everyone is able or prefers to use technology, and we would recommend they get in touch with our support team so we can look at the best options in these cases. We only request what has been requested by the organisation that set up your verification check, and only use this for the purpose of verifying your identity. If you have any further questions or would like to share any more feedback, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Review of Talkmobile
Excellent SIM only plan with great value for money and impressive customer service. Highly recommend.
Review of Vodafone UK
Really disappointing experience trying to sign up for broadband for the flat I'm moving to tomorrow. They declined my credit check - score 984!!! Never been declined by anyone before. I called but they said there was no way to talk to anyone about it, only to appeal, which could take 10 days. Plus, I read that their declining my credit check could adversely affect my score so be warned. Absolutely horrendous way to treat people and useless customer service on an important issue.
Reply from Vodafone UK
Hey Deborah,
I can certainly appreciate how upsetting it can be to fail a credit check. We take more into consideration than just your current credit score. If you feel like the declined decision is incorrect, you can appeal it here: https://www.vodafone.co.uk/creditcheckappeal/
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Review of Channel 4
Review of Brave Starts (Community Interest Company)
After doing just a couple of workshops with this organization that helps people 45+ move forward with career transitions and returning to the job market, I'm hugely impressed. Through expert guidance and group work with others in a similar situation, one feels supported and excited instead of alone and dispirited. Can't recommend highly enough!
Reply from Brave Starts (Community Interest Company)
Hi Deborah, I’ve just seen this review pop up. How lovely if you to take the time to say so. I’m so pleased you’re enjoying things so far and promise we’ll do all we can to maintain this impression. Thank you.
