Unexpected Return Cost of 13€ !!!
I had a very disappointing experience with John Henric and want to warn other customers.
I bought a pair of pants that did not fit me well. When I returned them, I found out that in addition to the return shipping cost of €7, John Henric also charged me an additional fee of €6. This means I had to pay €13 just to return an ill-fitting product.
I find it absolutely unacceptable that customers have to bear such high costs for a return. This practice is outrageous and completely unfriendly to customers.
I will definitely never shop at John Henric again and advise everyone else to avoid this store as well. There are many other stores that offer better customer service and do not charge such fees.
Reply from John Henric
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent return.
We understand your concerns regarding the unexpected return cost. To clarify, the total return cost includes both the return shipping fee and the original shipping fee which was added to your order due to it not being eligible of free delivery. .
We are genuinely sorry to hear that this experience has impacted your perception of our brand. If there is anything we can do to assist you further or if you have any other concerns, please do not hesitate to reach out to us directly.
Regards,
John Henric Team