Timothy Smith

I’ve generally had good experiences with Bommarito Mazda in St. Peters, MO, but this last visit left me disappointed. I brought my Mazda in for what I thought were two warranty-covered services: a battery replacement and a tire rotation. The battery was covered, but the tire rotation wasn’t — and I was never called to authorize that service.

When I questioned the charge, tensions started to rise and a taller gentleman stepped out and said, “Forget about it, it’s just $20.” That made me feel like I was being a cheapskate, when in reality, I was pointing out that proper protocol wasn’t followed. If I were cheap, I wouldn’t have purchased a top-of-the-line Mazda SUV.

I didn’t want conflict — just a simple acknowledgment like, “You’re right, sir, we should have called you.” Instead, I left feeling frustrated, embarrassed, and questioning how much the customer’s perspective is valued.

I am beyond frustrated with Nationwide. My recent experience has been nothing short of a nightmare, and their customer service (or lack thereof) has only exacerbated the problem.

On July 1, 2025, Nationwide incorrectly drafted money from the wrong bank account and, to make matters worse, applied it to the wrong insurance policy. This is a monumental error that has caused significant stress and financial inconvenience.

What truly infuriates me is the complete inability to get a hold of a human being to rectify this situation. I have spent countless hours navigating automated phone systems, being put on hold indefinitely, and being shuffled between departments, only to be met with dead ends. It feels like Nationwide has deliberately made it impossible to speak with someone who can actually help resolve a critical billing error.

This level of incompetence in both billing accuracy and customer support is unacceptable for an insurance provider. When you're dealing with people's financial well-being, there needs to be a clear, accessible, and efficient way to address errors. Nationwide has failed miserably on all fronts.

I strongly advise anyone considering Nationwide for their insurance needs to think twice. If you ever encounter a problem, be prepared for an uphill battle with no end in sight. My trust in this company has been completely shattered.

I recently had the pleasure of working with James Gardner, and I cannot recommend him highly enough. From start to finish, James was incredibly informative and knowledgeable, clearly demonstrating a deep understanding of his field. He patiently answered all my questions, providing clear and concise explanations that made complex topics easy to understand.

Beyond his expertise, what truly set James apart was his professional demeanor and genuine concern for the customer. He approached every interaction with a calm and respectful attitude, making me feel completely at ease. It truly felt less like a typical customer service interaction and more like receiving guidance from a trusted friend. James genuinely cared about my needs and went above and beyond to ensure I was satisfied. If you're looking for someone who combines top-tier knowledge with a truly personal touch, James Gardner is your person!

The buying experience and customer service were excellent. I can’t wait to see if the bikes we purchased are the same.

Track tire purchases & mileage for Discount Tire warranties. My 2023 tire purchase was still under warranty, contrary to what they initially said.