I’ve generally had good experiences with Bommarito Mazda in St. Peters, MO, but this last visit left me disappointed. I brought my Mazda in for what I thought were two warranty-covered services: a battery replacement and a tire rotation. The battery was covered, but the tire rotation wasn’t — and I was never called to authorize that service.

When I questioned the charge, tensions started to rise and a taller gentleman stepped out and said, “Forget about it, it’s just $20.” That made me feel like I was being a cheapskate, when in reality, I was pointing out that proper protocol wasn’t followed. If I were cheap, I wouldn’t have purchased a top-of-the-line Mazda SUV.

I didn’t want conflict — just a simple acknowledgment like, “You’re right, sir, we should have called you.” Instead, I left feeling frustrated, embarrassed, and questioning how much the customer’s perspective is valued.