Dreadful rip off company profiteering from customers
Dreadful rip off company. I pay a £338 monthly to them and they periodically generate bills, on the 1st April they billed me for estimated units to 80153 at the higher gas price 7.259, I’ve been trying to give an online reading more than once and they wouldnt accept it but just kept estimating far higher than I had used so I emailed validation settlements to get them to accept it. My reading on the 19 july was 79771. They have just refunded me 382 units at a lower current price of 6.024p and even though we have been using gas for two and a half months since the first of April they haven’t accounted for any of that use at the new lower price. And they have sold me units I’ve not used and bought them back for less. This is profiteering and totally mortally wrong and against the law.
These bills are so hard to follow but I’m pretty sure they have taken hundreds of pounds extra from me over this matter and have not responded to my email I sent in reply on Friday. I would avoid this company unless you like to be ripped off
Reply from E.ON Next Energy Ltd