Australia
Review of Farfetch
4 weeks later and still no refund for delivering me the wrong item
Reply from Farfetch
Hi Tyler, thanks for reaching out! We can see our Customer Service team is handling your query. Rest assured they'll get back to you as soon as they have news. Let us know if you need further help!
Review of Farfetch
1.Wrong item sent
2. Made me pay for replacement item at higher price and promised to refund
3. UPS lost package
4. Refuses to refund me until investigation is finished
5. Still no refund over 3 weeks later
Absolutely no ownership of the initial mistake, customer is out of pocket for absolutely not fault of there own
Worst customer experience ever
Reply from Farfetch
Hello Tyler,
Thank you so much for taking the time to share your feedback.
We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
We see that this case was resolved by our Customer Service team.
If you feel that more support is needed, please send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com.
FARFETCH
Review of NÓVU
Would like to thank novu customers service rep Sophie after a short conversation we have came to a resolution for my issue and I know think they deserve 5 stars
Much appreciated
Reply from NÓVU
Hi Tyler,
Thank you so much for the kind words! We're really glad we could connect and sort things out for you. Your support means a lot to us, and it's great to hear you're happy with the outcome.
If you ever need anything else, just give us a shout. We’re always here to help!
Thanks again,
NOVU team
