I bought a batch for delivery to the USA for friends. The UPS delivery method was really efficient (the delivery person took a photo of the package outside the front door as confirmation).
PS (adding this note here after reading some reviews): I have been a regular client since 2020 receiving Chronofresh deliveries in France. I never had any quality issues with the food. Their customer service is very quick to answer if you have any questions before or after you order.
Constant helped me through all the steps and thanks to him, I got a loan far quicker than if I had done the steps myself. He also got me a loan with terms that I never imagined that I could ever get in France. If you pass through Pretto, I hope you end up with Constant. I will be recommending him to other people in the future.
Je viens d'envoyer ce retour d'expérience à Sam Zaid, votre PDG par principe:
Dear Mr Zaid,
I am writing to you from France because I had a terrible experience on your platform on the customer service end and I see that the business model is very limiting for the customer in terms of flexibility. Normally I am a big fan of PSP businesses, but I want to outline these key issues as I feel that I will get more of what I want with a traditional service.
This feedback is merely to help Getaround to make adjustments for the future.
1) If I drive a car that has a badly calibrated fuel gauge which detects as 100% but visually appears as 95% on the dashboard, I have no way to put back the precise fuel level without penalties unless I put “too much” fuel in. Acting in good faith, users should not have to pay penalties in this case. This never occurs at traditional rental companies as far as I know. 2) I cannot find any car on your platform with an option for unlimited km. A limit of 200 km per day causes your company to lose out to competitors who offer unlimited km such as Entreprise which I used last month on my day trip to Annecy at a fraction of the cost at Getaround.
If a user acts in good faith and gets a penalty due to a technicality, customer service that I expect should provide some form of commercial gesture to show that they want repeat business, not just tell the users that they are wrong.
Yours sincerely, Andrew Clarke
April 27, 2024
Reply from Getaround
Hello Andrew,
Thank you for taking the time to leave us your review, I'm sorry to hear that you were unhappy with your rental experience.
The fuel levels measured by the Getaround Connect device are much more precise than the levels which are displayed on the dashboard. For example, when you fill up at the petrol station, and it’s not possible to add more with the fuel pump, this doesn’t always mean that the tank is at 100%, it could be under by about 5%, and this is a difference that is detected by the device. That’s why, during the checkin process, we ask you to compare the information provided by the Getaround Connect technology, with the fuel level displayed on the vehicle’s dashboard, to ensure that fuel level differences are correctly compensated.
If you do put more fuel in you will always be compensated for the extra fuel you bring the car back with at the end of the rental, more information about the fuel policy and prices can be found in our Help Centre article here: https://getaround.com/help/articles/4d5c21bca922/intl
Unfortunately at the moment, we do not have the option to add unlimited KM, each rental comes with a set included amount of mileage, and the option to purchase a mileage package at a reduced rate if you know you will need more KM during your trip.
We appreciate the feedback you have provided, it has been passed on to the relevant teams so that we can continue to improve our service, and continue to offer a sustainable carsharing option.
