Guardsman Protection Plans: A Consumer Trap
We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty. I have the store receipt and the original copy of the Guardsman warranty that was issued. A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately, the store went out of business, but that has no bearing on the warranty. Needless to say, after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman...
"Good afternoon, we apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan. We understand the frustration; however, we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed. However, as previously stated, if your retailer has closed, we will be unable to repair or replace the furniture.
Gabriel Resolution Account Specialist.
So wipe your "floor" with your Guardsman warranty. A shady company at best.
Original Version
We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty.
I have the store receipt and the original copy of the Guardsman warranty that was issued.
A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately the store went out of business, but that has no bearing on the warranty.
Needless to say after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman...
"Good afternoon, We apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan.
We understand the frustration however we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed.
However, as previously stated if your retailer has closed, we will be unable to repair or replace the furniture.
Gabriel
Resolution Account Specialist.
So you might as well wipe your floor with a Guardsman Warranty. A shady company at best.
