Mr L Croft

Hi

Yikes, it sounds like we really dropped the ball here—and not in the fun, beach-volleyball kind of way. We’re so sorry to hear about your experience, and we definitely owe you better than “crap service” (ouch, that one stings!).

Honesty and keeping our customers informed are two things we take seriously—or at least we’re supposed to—so clearly we’ve got some explaining to do. If you’re willing to give us another chance, we’d love to make this right and show you we can actually deliver on our promises.

Please reach out to us at 01507 524576 so we can turn this around for you. And hey, thanks for calling us out—sometimes tough love is exactly what we need to do better.

Sincerely,
Customer Care Team (Now Focused on Being Informative and Honest)

Dear Mr L Croft I am sorry you were left with that opinion, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR21807
Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible
Rich