Larisse Milato

Germany

Reviews

Review of Uelzener Versicherungen


Rated 1 out of 5 stars

I'm writing despite everything I have…

I'm writing despite everything I have to do in my life to express my absolute disgust with the abysmal service provided by your company. Your incompetence and lack of communication have reached new lows, even for the insurance industry.

Despite being a premium member and shelling out €80 monthly, I've received nothing but frustration and disappointment in return. My attempts to reach out for help have fallen on deaf ears, with my formal complaints and urgent requests for explanations met with silence.

Let me make this crystal clear: your company is a shame. You're experts at swindling hard-earned money from trusting pet owners like myself, yet utterly incompetent when it comes to fulfilling your end of the bargain.

And to think, I actually believed your promises of top-notch service. It's laughable, really. I'm not a clown, but your company sure treats me like one.

Consider this a warning to all potential customers: Uelzener will take your money and leave you high and dry when you need them most.

I demand immediate action and resolution to my grievances. If you have any shred of decency left, prove it by addressing my concerns without delay.

Furthermore, I hold the broker responsible for leading me into this costly mistake. But whatever right? One more expat being treated like a fool! His failure to clearly outline the devilish nature of this contract has caused me three years of unnecessary suffering.

Lastly, I refuse to believe that anyone genuinely sings your praises. It's more likely that positive reviews are written by collaborators or bought, as no sane individual could be satisfied with your abysmal service.

March 13, 2024
Unprompted review

Reply from Uelzener Versicherungen

Hello Larisse, it deeply saddens us that you are feeling disappointed and not well treated by us. Good service and a friendly and competent consultation are very important to us. Our colleagues in the service center always strive to implement this in their daily work. Currently, we are experiencing a very high volume of inquiries - unfortunately, this is affecting our processing times and availability. We are sorry that you had such a bad experience. We would like to examine your case more closely and offer you a call back from our responsible department to speak with you directly. Please send us your personal information and a way to contact you via email to qm@uelzener.de. Kind regards, Nina from the Uelzener social media team