Uelzener Versicherungen Reviews 2,791

I had a pet insurance with Uelzener since around 2019, even though they have every year increased the premium to the point that it more than doubled the original yearly amount. I had to cancel this year, and they still wanted to charge me for the entire year because I sent the cancellation letter 1 or 2 days after the yearly renovation. I wrote to them several emails trying to see if they could help out or just cancel it right away but they never answered. In the end, they even sent a letter from a debitor forcing me to pay the extra year + an extra fine.

Their (lack of) service made it feel like they are complete inhumane extortionists who prefer to have their money than help their customers that were with them for many years. I don’t recommend this insurance to anyone in Germany. There are much better options out there with better service.

As a new horse owner, I found this site fascinating and very comprehensive

I'm writing despite everything I have to do in my life to express my absolute disgust with the abysmal service provided by your company. Your incompetence and lack of communication have reached new lows, even for the insurance industry.

Despite being a premium member and shelling out €80 monthly, I've received nothing but frustration and disappointment in return. My attempts to reach out for help have fallen on deaf ears, with my formal complaints and urgent requests for explanations met with silence.

Let me make this crystal clear: your company is a shame. You're experts at swindling hard-earned money from trusting pet owners like myself, yet utterly incompetent when it comes to fulfilling your end of the bargain.

And to think, I actually believed your promises of top-notch service. It's laughable, really. I'm not a clown, but your company sure treats me like one.

Consider this a warning to all potential customers: Uelzener will take your money and leave you high and dry when you need them most.

I demand immediate action and resolution to my grievances. If you have any shred of decency left, prove it by addressing my concerns without delay.

Furthermore, I hold the broker responsible for leading me into this costly mistake. But whatever right? One more expat being treated like a fool! His failure to clearly outline the devilish nature of this contract has caused me three years of unnecessary suffering.

Lastly, I refuse to believe that anyone genuinely sings your praises. It's more likely that positive reviews are written by collaborators or bought, as no sane individual could be satisfied with your abysmal service.

My cat has HCM and now that the cat turned 8 years old, they terminated the contract and offered a new one with much lower coverage at the price of 61 or 81 euro per month. This is really cruel! I cant take other insurance since my cat already has HCM and has to go with this expensive offer. shame on you!