RaNaye

I purchased this printer about a week ago. It is a MFC-L2717DW. My last printer was great from them, except for the periodic dropping off the network. This printer works great for one computer but not the other. I have more than one computer I need it to work on. I was on chat with Brother after calling and being told by their auto service that I could leave my name and number and someone would call back within 35 minutes. That was yesterday. Not a single call!
The chat guy had me putting in the IP address twice to find it. It didn't find it the first time so I don't know what he thought would be different the second. He had no idea how to resolve the issue and told me he would set up a call and someone would call within 2 hours that could help me resolve the problem. No one called.
First of all, make sure your product is sound. I only have one network and if it is working on one computer, it should work on all of them as they are all on one network! Second of all, train your customer service people to know what to do as this problem is pretty common and some people, myself included are not able to fix it. (Along with the machine going to sleep every 15 seconds. I have set it to 15 minutes but it does what it does and they can't seem to fix that either.)
Third, if you say you will call, keep your word and call and fix the problem! This is the last Brother printer I will purchase after this experience. I will be researching and finding a company that actually values it's patrons that have been with them for years. Clearly Brother does not value anyone but their bottom line in my opinion.

I am editing the review because the company did call back after the review and worked with me to fix the issue. Most of the time is works now but there are still hiccups where it simply will not work and I have to play around with it which is why I only raised it to a 3 star experience.