Consumer

I’ve been using eSalon for over a year. I was quite happy with their semipermanent formula and delivery. Then this year: 1) delivery times were the date of expected shipment + 21 days - incredibly annoying as once they put my address wrong and a second time the package was returned to sender without ever reaching my door, 2) their permanent color burnt my scalp from minute one - ammonia was used in the formulation without consultation or even letting you know there would be ammonia, and 3) they never got my desired color despite providing pictures of my hair, pictures of the desired color and whatnot. I guess it’s ok if you don’t really care what color you get and you don’t want to cover greys.

Ottimo servizio clienti (dall’estero!), con molta pazienza, grazia e cordialità. Acquisto seguito finché ricevuto. Ottimi prodotti e sono molto contenta dell’acquisto.