Karlo Klarin

Nevjerojatno loše iskustvo. Kupio sam običnu ručku za frižider, a kad sam pokušao ostvariti pravo na povrat jer proizvod nije odgovarao, tretirali su me kao da sam naručio svemirski brod. Tražili su “naljepnicu uređaja” – za ručku?! Komunikacija je hladna, automatska i neljudska, kao da razgovarate s robotom.
Kad sam napomenuo da ću se obratiti udruzi za zaštitu potrošača, prestali su odgovarati i čini se da su mi blokirali e-mail. Ovo je jasan znak da izbjegavaju odgovornost i svjesno otežavaju ostvarivanje prava kupaca.
Apsolutno ne preporučujem. Ako ne želite gubiti živce i vrijeme – zaobiđite FixPart u širokom luku.

🇬🇧 (English)

Absolutely terrible experience. I ordered a simple fridge handle, and when I tried to return it because it didn’t fit, they treated me like I was sending back a spaceship. They insisted on a “product label”—for a handle?! The communication was cold, robotic, and inhuman.
When I mentioned contacting a consumer protection organization, they stopped replying and apparently blocked my email. That says everything. They deliberately obstruct the return process and show no sense of responsibility.
Do not recommend. If you value your time and sanity—avoid FixPart at all costs.

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