Feedback
Subject: Feedback Regarding My Experience at Home Depot Saint-Henri
Dear [Manager/Customer Service],
I am writing to share my recent experience at the Saint-Henri Home Depot on 19/08/2025
Around 10:30 a.m., I asked an associate on the floor about a Sika foam product that was labeled “reusable.” I know from experience that foam products are usually difficult to reuse once they dry, so I wanted clarification. The associate I spoke with was very kind, honest, and respectful. She explained that it was not her department and did not want to give me the wrong information. I truly appreciated her professionalism.
Since I could not find anyone in the construction department, I approached the floor manager for help. Unfortunately, my experience with him was disappointing. He responded to my question in a dismissive and arrogant manner, saying simply, “After you finish, close the bottle and that’s it.” His tone was rude and condescending, and I felt embarrassed in front of other employees. I later noticed him speaking about me in a way that suggested he was mocking my question.
I value Home Depot and normally receive good service, but in this case I felt disrespected as a customer. My concern is not just about not getting the right information, but about the lack of courtesy and professionalism from a manager who represents the store.
I hope you will look into this matter and ensure that customers are treated with respect, regardless of their questions. I believe Home Depot can do better, and I trust you will take appropriate action.
Thank you for your attention.
Sincerely,
Zouhair adouani
5145035122