Disappointed my order was not delivered late…
Delivery date on the order form clearly stated by 31Jan-2 Feb not an estimated date) so I placed my order on 26/1, paying a £25 delivery charge on top of £167 for a bottle of Beluga vodka as a birthday gift for a friend on 5 Feb. It didn’t turn up on time, and the delivery company online tracking number showed they hadn’t even received it, which meant I could not give it to my friend at his birthday party. I sent spirits.co.uk a chasing email and received a prompt and polite reply saying the package was going through customs clearance and therefore it was out of their hands. It arrived on the evening of 6 Feb. On the order form it was not made clear that spirits.co.uk would be shipping from overseas and I would not have ordered from them had I known this. I don’t believe it is good practice to give customers a firm ‘delivery by’ date if it cannot be honoured.
Reply from Spirits24
Dear Maggie,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced with your recent order.
We want to clarify that while we strive to meet the delivery timelines provided, sometimes unforeseen circumstances such as customs clearance delays can impact the delivery process, particularly for international shipments.
Your feedback is incredibly valuable to us, and we are dedicated to enhancing our services based on it.
Warm regards,
Spirits24