Overcharging on shipping and still didn't get the right item!!! when it got here
Just like most I would give this company a zero if possible, had a 300 w heater go out needed a new one ASAP fish in a outdoor workshop. Found a 300 w aqua heat titanium heater for 35 bucks which was decent when I hit the pay button I realized it's charging me $30 for shipping phone just one 2 lb heater...with the pumps
included it was over $40 their website is a complete joke I haven't been able to contact customer service to inform me they sent me the (WRONG PRODUCT) after spending almost $60 for $35 heater......I tried their automated reply system and it wanted to charge me another $5 just to check on my order after spending 30 minutes putting in all my information, I have a hemp farm and spent a lot a lot of money in 2019 through 22 and if I don't get this resolved quickly I'm will never use them again... This is a prime example why Amazon has taken over!!! I was really hoping I didn't have to use them again... but I will not be back here
Reply from Horticulture Source
We’re disappointed to see this review, especially since we resolved your issue immediately once you reached out. You received the correct item at no extra cost and even got to keep the Mykos you were mistakenly sent.
Regarding shipping, rates are determined by carriers, not us, and are always displayed before checkout. We do not and have never charged anyone to check their order status—this can be done for free on our website at any time, and we’re always just an email away.
We strive to provide excellent customer service, and we resolved your issue as soon as you contacted us. If you have any further concerns, we encourage you to reach out directly—we’re always happy to help.