Richard Wambua – Reviews

Reviews

Jul 31, 2025

AWFUL COMPANY

AWFUL COMPANY! They debited money off my account and reservation was pending for over 2 days! Didn't have the courtesy to call/email to let me know it had failed. Despite suggesting they will do a full refund, I am still chasing for it. Being told it will be processed every single time but still hasn't. Advisors hanging up calls when they realise am chasing for refund updates.
STEER CLEAR OF TRAVEL UP!

July 31, 2025

Unprompted review

Reply from TravelUp

Aug 4, 2025

Good afternoon, Mr. Wambua,

We sincerely apologise for the unpleasant experience you had with us.

As of today, we have not received a response from you following the "Find Reviewer" request. As a result, we will be closing this Trustpilot feedback for now.

If you have any further questions or would like to discuss your concerns, please don’t hesitate to contact us at 0118-955-6400 or 0203-771-3074.

Kindly note that there may be extended hold times when reaching our admin team. Alternatively, you’re welcome to email us at admin@travelup.com, and we’ll do our best to assist you as soon as possible.

Regards,
TravelUp

Review of Shien

Mar 4, 2025

35GB USB STICK ADVERTISED AS A 2TB CAPACITY

STAY AWAY FROM THIS COMPANY.
THIS PRODUCT IS DESCRIBED AS A 2TB CAPACITY, IT'S BEEN DOCTORED BUT IT'S ONLY 35GB. IT CORRUPTED ALL MY FILES.
THE COMPANY IS REFUSING TO REFUND!!!!

February 3, 2025

Unprompted review

Review of O2

Updated Mar 3, 2025

Poor customer service

Poor customer service. Put on hold for over an hour and when I got through, I was passed from department to another with no solution at all. They still taking money from a cancelled direct debit despite reassuring me they've taken care of it. A fraud took place on my account and they were telling me I needed to make the payment. Promised to call me once investigation is over, never did.
Their network is poor too.
Awful phone company o2

January 27, 2024

Unprompted review