Marcie P

United Kingdom

Reviews

Review of Gogoalshop


Rated 1 out of 5 stars

SCAM WEBSITE

Started off great and was super impressed with the jersey I ordered, however when trying it on it was too small. The website clearly stated a 30 day refund policy and I contacted them, at first I was offered an exchange but I would have to pay £15 for the jersey to be sent out. I explained that I did not want to spend £15 on an exchange incase the next shirt also did not fit. This is also not mentioned on the refund process. I again explained that the jersey was in original packaging and all labels still on so would like a refund and will send the jersey back. Was then told that they do not have a UK address (despite there being an address on the website) and it didn’t seem very economical for them to return my jersey. I was then offered a £20 refund. I replied stating I was within all the refund policy on the website and would be taking this further. Have not heard anything back. SCAM.

January 16, 2024
Unprompted review

Reply from Gogoalshop

Dear Marcie,

We apologize for the inconvenience you've faced. We're investigating the issue and will ensure it's resolved in line with our refund policy. Please provide your order number for a quicker resolution.

Thank you for your patience.