Absolute catastrophe
Absolute catastrophe. If customer service was even offered, there is no chance to actually speak with someone. AI online can’t answer questions, AI on the phone says the waiting time is too long and directly hangs up. Another number had me wait 20 minutes only to be directed to a phone number in which someone answers, says nothing, and then hangs up 5 seconds later. Worthless service. What happens when it’s not just a service question but rather an accident? Unbelievable.
Reply from AdmiralDirekt
Hello, we can understand your displeasure. We are sorry that we cannot currently offer you the level of service you are used to. In connection with the shortage of skilled workers, from which our industry is not spared, there are unfortunately currently longer waiting times. We have taken precautions to be able to offer our insured persons the usual level of service again as quickly as possible. If you have not received any information about your concern in the meantime, please contact socialmedia@admiraldirekt.de and tell us your insurance number. We will then get in touch as soon as possible.
The AdmiralDirekt social media team wishes you best regards