Never rely on Payoneer
To whomever it may concern, never rely on Payoneer.
I contacted Payoneer to ask them for a Canadian receiving account to get paid from Tipalti as their US receiving account is not compatible with non US persons on Tipalti. They gladly fulfilled my request. Upon approval, a new verification banner shows at the top of my account. You need to send your bank documents, although I have provided the documents last year. I contacted my bank via email and they provided me with my bank statement and my 'Relevé d'identité bancaire", a document that contains my address, my IBAN and the swift code of my bank.
I sent them to Payoneer. Rejection, reason? The currency is not visible. I contacted my bank again and they provided me with a statement explicitly mentioning the currency. I sent it, rejection: Reason: The IBAN is not included. I contacted them via chat, I said please read all the documents, my IBAN is in the second document, they apologized and told me to send the documents again, I did so, and yes another rejection: Reason : We want the physical copy. I made a run to my bank, grabbed the physical copy of my documents, signed and wet stamped and sent them in. Rejection: No IBAN was found, I contact them again and urged them to find the IBAN in the second document, they apologized and told me to upload the document again, I upload the document, instant rejection: We don't see the IBAN and the currency. I contact the chat again, pinpoints the exact location of the currency and the IBAN, another apology and a promise it will get approved the next time and and request to upload again. Guess what? Another rejection, reason: there is no currency. I contacted them via chat, provided the document via chat + my face with my ID + my online banking dashboard containing the currency and my personal info, another rejection, reason: where is the IBAN? I don't know what the endgame with them now, who should I contact to have this issue sorted out? Do they even read documents accordingly?
It's been like this for three days now, I have been using Payoneer for 5 years now and the level of unprofessionalism I've witnessed lately is beyond belief, the mental turmoil they have put me through is unbearable. To whom it may concern, never rely on Payoneer.
April 4, 2024
Unprompted review