I love the bag except the handle is…
*******UPDATE*******I received a prompt answer to my concern and they are sending me a replacement bag at no charge. I appreciate the service.
I love the bag except the handle is coming apart already. the tubing that is inside the small handle is coming out. For all of the conversation I received about superior workmanship and attention to detail, this is not what I expected.
It's the let these locs do the talking
Reply from Melanista
Hi Cheryl,
Thank you for your feedback, and we’re truly sorry to hear that you’re experiencing an issue with the handle of your bag.
To help us address this matter, please reach out to us via email at cs@melanista.com with your order information and a picture of the issue. This will allow us to assess the situation and determine the best course of action for you.
We appreciate your understanding and look forward to hearing from you soon. Thank you for choosing our bags, and we hope to provide you with a solution that restores your confidence in our products!
