Mixed experience — Ru was excellent, but overall value and organisation need improvement
Our Iceland trip with Plotpackers had some memorable moments, and I’d like to start by thanking Ru, who was truly fantastic throughout friendly, organised, and always willing to help. His effort and positive attitude made a big difference to our experience.
However, there were several areas where the trip fell short of expectations given the cost (around £999). The accommodation was below the standard we anticipated small rooms and limited comfort and the tour organisation was inconsistent. For example, what we were told would be a private tour ended up being shared with other groups, which was disappointing and felt misleading.
The itinerary felt rushed, with only 3–4 days to cover a lot of activities, and at times it felt like more could have been done to ensure better pacing and value for money. Considering Iceland’s expense, I understand costs are high, but transparency about what’s included and the standard of accommodation and tours would help manage expectations.
Overall, Ru deserves recognition for his excellent support and care during the trip, he genuinely tried to make things right. But the company needs to improve communication, trip planning, and value for money to make future experiences live up to their promises
Reply from Plotpackers
Hey,
Thank you so much for taking the time to share your feedback, and I’m really glad to hear you enjoyed your trip overall. It’s lovely to know that Ru had such a positive impact on your trip! He’ll be so pleased to hear your kind words, and I’ll make sure your comments are passed on to him.
I’m sorry to hear that some parts of the trip didn’t meet your expectations. The trip you joined is different from our budget option and includes twin-room accommodation, as stated when booking. As you mentioned, Iceland is a particularly expensive destination, and we always do our best to provide the best value possible while keeping the trip accessible.
I do understand your comments about feeling rushed as this is one of our shorter trips. Because of Iceland’s higher costs, we design the itinerary to include as many key highlights and experiences as possible within a short amount of time. All activities were included as described, and while we prioritise reducing our emissions as much as possible, some tours are shared rather than private, especially for smaller groups like yours. That said, we always try to strike the right balance between customer experience, sustainability, and affordability, and some of your experiences were private for this reason.
We’re always open to feedback, and I do appreciate you getting in touch to share your thoughts. If you’d like to discuss anything in more detail, please don’t hesitate to reach out to us at info@plotpackers.com
Plotpackers Team x