Tom Veal

Dear Customer,

Thank you for your feedback. We sincerely apologise for the inconvenience caused and want to address your concerns directly.

Firstly, we want to clarify that the reviews on Trustpilot are managed by our marketing team, separate from our customer service team. However, we immediately notify our customer service team about any issues raised so they can prioritise and resolve them as quickly as possible.

Due to the increased volume of enquiries during the Black Friday period, our customer service team has experienced delays in responding to all emails promptly. We recognise this is not ideal and are taking internal steps to improve our processes and avoid similar issues in the future.

Upon reviewing our records, we see that you emailed us on Monday, 2nd December, and our team responded shortly after. Could you kindly check your spam or junk folder to ensure our reply did not end up there? If you still cannot locate it, please let us know, and we will be happy to resend it.

Lastly, the phone number listed on our website is specifically for WhatsApp support. We regret any confusion this may have caused and appreciate your understanding.

We remain committed to resolving your issue and ensuring a satisfactory outcome. Please contact us directly at contact@egadgetsdeal.co.uk, and we will assist you further.

Sincerely,
eGadgetsdeal

Thanks for your amazing feedback, Grant! We're thrilled to provide you with top-notch customer service. If you have any questions, just give us a call. 🚀🌟