A Falk

Been going pf in various locations since around the time of $5 memberships.
For two decades have appreciated convenience, price and equipment. Till now.
The PFs I frequent are replacing the standard equipment with stuff that gym bros and college athletes on spring break can appreciate. Gym bros can find more suitable gyms and college athletes have their own facilities.
PF has abandoned its original business plan of appealing to everyone. Many new pieces are hard to adjust, hard for joints, require uncomfortable positions and not as effective as the old designs. An example is the hip adductor which digs into thighs, leaving marks, jerky and uncomfortable resistance - on many pieces- and not angled properly for results. As a former college athlete I recognize the hard core power equipment that no longer appeals to me. Some useful equipment like assorted ab crunchers have disappeared.
Loop pull adjusters are really difficult to use.
PF can’t possibly have beta tested this stuff. Not sure who’s making these decisions or why they’re moving so far away from a business model that worked for everyone.
If you’re a college athlete on break or someone who works exclusively with a trainer join. If anyone else, DONT. Save your money.

Employee standing at customer service at 8:15 pm would not give rain check cause it was closed, said rudely.
Heavy advertising on well priced items that are not in stock and no way to get them. Nice trick.
Any wonder you get one and half stars?Trying to be smart about shopping for family these days and have avoided Giant now I remember why.

Excited about new Springfield store until I went there.
Shopping for new bath and kitchen to be done in next couple of months, they had a designer on site with customer so I looked at tile instead of hanging around like a vulture. She left , employee called her, when she came out of very important meeting was not happy to deal with paying customer.

Kid who called did his best to help but was not trained to answer questions about choices like bullnose subway tile in matte? Or shiny brochures on custom marble counter tops but how much?

Couldn’t be more disappointed, thought I’d be spending my money here for better customer service but back to big box stores. Line at only register was snaking around store, guess employees were too busy in important meeting to help out the only 2 employees taking care of customers. What a disappointment.