Disappointing with the business but good customer service
Was very disappointed with the GetSafe’s decision to cancel the relation with direct Lawyer insurance. The users are forced to switch directly with the lawyer insurance at a higher cost (16.5%). As I have realised that not a single company in Germany thinks about their customer, the same is going to happen here. GetSafe did not think about me but at least I got polite, and quick responses from the customer service.
Reply from Getsafe
Hello Parth,
Thank you very much for your feedback.
Unfortunately, we are unable to change the contribution, as it is set by the risk carrier taking the current inflation situation into account. However, we completely understand your concerns.
We are glad to hear that you were satisfied with our customer service. We place great importance on responding quickly and politely and assisting our customers as best as we can.
Thank you for taking the time to share your feedback with us.
Stay safe,
Caro
