Terrible this time
Terrible this time. Despite the traffic jam, I was on time for boarding, but they put me on the next ferry.
Reply from DFDS
Good afternoon Julia
Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconvenience you and your family faced during your recent journey.
The weekend you travelled was one of the busiest of the year, with exceptionally high passenger volumes. While we aim to accommodate all bookings as scheduled, delays can occur—particularly at border control, which is managed externally and can be unpredictable due to fluctuating arrival patterns. Unfortunately, we do not have control over when passengers arrive, which can lead to congestion and adjustments in sailing allocations.
Monika
Customer Interaction Shift Leader
