Lawrence K.

Dealing with RONA was a real mess. A quick list of the issues I dealt with:

• A website that does a poor job of differentiating between the RONA and RONA+ stores that are blocks away from each other in my city.
• Items that were inexplicably cancelled.
• Items that didn't show up on the delivery truck (even after speaking with the store directly to ensure that they would not be missed).
• Customer service employees that couldn't/wouldn't process my returns because they didn't know how.
• Having to go to the store on three separate occasions to sort out an online delivery order.

Without a shred of hyperbole, this was one of the worst experiences I've ever had dealing with a retailer in my life. I'll certainly not be dealing with RONA in any capacity in the future.

I've only made one order with Video Games Plus so far but the experience was great. Ordering was quick, tracking was easy and the package arrived considerably quicker than their estimate. I was happy with the entire process and would not hesitate to to order from VGP again.

I've had Intelcom delivering Amazon packages to me almost weekly for over three years and my good experiences with them have far outweighed any of the bad.

In all fairness, on a couple of occasions, my package has been delivered to the wrong address. Which is annoying. In one instance, it was a neighbour's house so I just walked over and retrieved it myself. On another occasion, I had to call the company. And, to their credit, I got through to a human being very quickly and the person I talked to took my concerns seriously and helped remedy the situation promptly. It's never great when packages are not properly delivered but two instances over several years seems like human error more than any systemic problem.

Maybe I'm lucky to just live in a well-managed area but, really, my overall experience with Intelcom has been positive. I make my orders and they arrived quickly and safely.

Purchased a Japanese Nintendo eShop gift card from Play Asia. Received it immediately via email. Worked perfectly. The time from logging in to Play Asia to purchasing the digital game I wanted from Nintendo was less than five minutes. Could not have asked for a better experience.