SE

Simona Eneva

United Kingdom

Reviews

Review of Hola VPN


Rated 5 out of 5 stars

Happy with the service

Worked really well and customer service was great. One of the few companies that allow subscription refund when you forgot to cancel your plan.

February 10, 2025
Unprompted review

Reply from Hola VPN

Thank you for your feedback! We truly appreciate you taking the time to share it with us.

Review of Butternut Box


Rated 1 out of 5 stars

Poor customer service

Customer "Love" team has not replied to me in 2 days. The food delivery was booked for 17th, now 21st of the month, and no idea what's happening. My chat keeps disappearing. Zero updates about the delivery process. Even more so, it's meat out of the freezer now for 5 days. Dog is vomiting and has an upset stomach from the abrupt change in diet. This is cruel.

December 21, 2024
Unprompted review

Reply from Butternut Box

Hi there Simona,

Thanks for leaving us your review, we really appreciate your feedback. We honestly can’t apologise enough to hear whats happened here Simona, and we feel awful knowing we've let you and your pooch down.

One of our team is reaching out to help here.

Take care,
Georgina
Customer Love

Review of Outsiders Store

Review of Tuggs


Rated 5 out of 5 stars

Environmentally conscious and good for fussy eaters

Tuggs has become my favourite dog food brand. As the human of a mini poodle, I've struggled through hungry protests and all the fussiness in the world. Finally caved in and started giving wet canned food but the face and mouth of my pup would carry a foul smell for days and required a wash after the meal. Due to that inconvenience, I started boiling beef mince, rice and veg every 4 days so she would eat but not smell. After about 8 months of that hassle I thought I should see what's out there and was so pleasantly surprised by Tuggs mixture of animal and insects protein. My dog loves it and it's good for the planet. The Tuggs pouch has an almost sweet, milky smell of fresh beef and my dog never smells bad after Tuggs. Stool is great and it saves me tons of time and money compared to cooking at home. Tuggs' environmental consciousness spreads through to their insulation recycling plan where they offer free collection of accumulated insulation sheets that arrive with every order. I'm really happy with my experience with the brand so far, 3rd monthly order in!

April 19, 2024
Unprompted review

Reply from Tuggs

Hi Simona,

Thanks so much for your review! We are thrilled that your mini poodle is loving our food, smelling fresh and has sturdy stool. Welcome to the ruffolution!

All the best,
Finn

Review of InPost UK