Rachael Bennett

I ordered the dress which arrived as expected. The dress didn't fit at all despite ordering the size bigger and the quality is not how it is depicted in the pictures. I contacted them for details of how to return and refund.

Firstly they asked me to send proof, via picture, that it doesn't fit. When I asked if they meant they wanted a picture of me wearing a dress that doesn't fit, they sent their returns policy. They don't pay the full refund. They minus "costs" and offer that which was equitable to 30% less than what I paid. Or they suggest taking it to be altered for which they would cover the cost (which I couldn't do because the quality of the dress wasn't good) or if I wanted to keep the dress they would send me £26.

I advised that I would return the dress. they sent clear details of how to return the dress to a "room" in China. They said I had to pay the shipping costs, which cost me an additional £18. I sent all of the tracking details and they said they would send the refund once it had been received. I waited a week, and chased, they said it was "stuck at customs" and that they would pay when it arrived. A further week later, still no refund, and they have stopped replying to my emails.

I paid £129 for the dress, plus the £18 to return it. I haven't had any money back, and I don't have the dress.

Nicole was allocated as my account manager and she supported me via wotsapp! I really liked this facility because I was worried about credit ratings and options. She was quick in replying, very helpful and nothing I asked was too big! She really did get this purchase done for me and I'm so grateful!