Chris McHale

Second time I have used car park at Shelton Street London WC1. Excellent service as last time. Well run garage.

Since I last wrote my last review only last week I was contacted by Lewis on behalf of the Company. Once again a pleasant lad but as with most I have dealt with on my two pension policies (ex L&G) he has absolutely no idea of the policies I hold. He referred speaking to colleagues who come up with more rubbish once again I get an email in a drop box (which most Companies do not use anymore as it’s security is questionable?!). I have completed all the information I was required to on two forms and subsequently followed up with? I have received and accepted quotations on the two policies some 6/8 weeks ago I am still awaiting for payment of a tax free sum? Plus my monthly annuity payments for two policies. I have spoken to L&G who are involved because of the type of pensions I have and they have been involved in the process dealing with them is seamless its when it disappears into the Black Hole that is Reassure that the matter becomes a mess. It is as if they do not want to release the money I am owed (from my pension!). Reassure is a publicly quoted Company who have been allowed to take over a number of large pension and life portfolios from reputable UK Companies HOW the FCA have allowed this without some proper oversight is beyond me! They obviously do not have the staff or system to administer these and like the thought of sitting on money (mine included!!) when interest rates are topping 6%.
I understand from professionals within the Industry that my experience is not an isolated one. They all say it’s indicative of Resssure.
This Company needs to be investigated by the FCA or this situation is only going to get worse?!

Rollo Sheridan was extremely helpful first capable individual I have got on the phone.
However my experience to date with Reassure has been dreadful. The phone line is obviously under staffed and whilst the people who answer the phone are pleasant they are purely reception phone people who cannot answer specific questions but have to refer to a more senior colleague while they keep you on holding on the phone. Plus phone line is not of good quality??My two Pension policies I am trying to access are ex L&G and they are not a fit for the on line `Portal` Reassure have so I have no access to that email is pointless. The number of times I have been told it will take 10 working days to process is ridiculous. The whole system the Company operates needs root and branch reform it has obviously over stretched itself and is not now capable of administering the policies they hold in a timely and proper manner. The FCA need to investigate this Company but they like Reassure also seem a useless operation?? What has happened to this Country the service these Companies provide the time they take to administer a business request is disgraceful. They should be fined millions of pounds and their senior management who I see take millions in remuneration should also be sanctioned bonuses stopped and their operations put into proper review by the relevant authorities.