Inaccurate and lots of trouble but real
Ordered twice, had trouble twice. Crystals are def real and very beautiful tho! Besides the sizes of some of them being faulty, I ordered large for all of them and at least 4 of them came out very small (I checked weight and measurements and it is way off) it’s not too bad. I wouldn’t buy again tho.
Reply from Crystal Vaults
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your orders. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations on two occasions.
We appreciate your compliments regarding the genuine beauty of the crystals you received. However, we understand your concerns regarding the size discrepancies. We take quality control seriously, and we're actively working to ensure that such issues are addressed to prevent similar occurrences in the future.
Your feedback is invaluable to us, and it helps us identify areas for improvement. If there's anything we can do to rectify the situation or if you have any further feedback, please don't hesitate to reach out. We value your input and aim to make every customer's experience a positive one.
Thank you for giving us the opportunity to improve and learn from your feedback.