Sarah Huntriss

I bought two coats in Autumn 2024 from this company. They arrived safely and packaged fine but they were poor quality. Both were meant to be winter coats but they were too thin. One was too big and the other had no pockets or collar. Didn't like either. Contacted customer service for return address and refund. They gave me address in China to send back to in order to receive full refund, so I knew I would lose £40 as I had to pay for postage back to China. Sent parcel and tracked it. It sat in Chinese customs for 2-3 months but wasn't paid for so I have now received the parcel back!! Not only have I lost money on the two coats but now £40 on postage too. After sending them the tracking reference, as requested, I had no contact from them. Absolutely disgusting way to do business and I'm so angry! (With myself for trusting them too!)

I was booked in with Halo to get my car door replaced after I’d had an accident. A guy turned up bang on 8am the following morning and took my car away to get fixed. I was told it could take a couple of days but then I got a phone call after lunch that same day, saying it was all done and my car would be returned later that afternoon, which it was! It was all nice and clean and looking good with a new door! So quick and easy!
I did have to take it back myself a few days later to Hamworthy as the door seal needed adjusting, but they did it there and then and free of charge so all in all, a great service!