They scum people
Every time when I get a warm home discount they increase the price of gas and electricity so in the end of the day I still have to pay the same amount for them.
After I complained first winter they recalculated everything and made adjustments to the bills. Now, it's second winter and they did the almost the same thing, BUT this time smarter and increased prices just a little bit, so the difference is not that huge as first time. I had to recalculate everything myself. It gives me a feeling of constant thread instead of having normal customers experience.
When I set up a direct debit, so they convinced it's cheaper. They started changing it for me without my permission and increasing the amount to the level I've never paid before and it was way higher than the average annual amount per month.
Looking for another supplier. I just hope it is possible to change asap.
Do not recommend them.
Reply from OVO
Hi there,
I'm very sorry to hear this, and I understand the stress this situation can cause.
I've requested more information from you here. If you could please respond with your details, I can then look into this for you.
You can also find more helpful information and other ways to contact us using our Customer Help Centre here: https://www.ovoenergy.com/help
Thanks,
Luke
*** UPDATE ***
Hi there,
Thank you for confirming the necessary details for us to look into this for you.
I can see we are receiving regular readings for both your electricity and gas, and this is what you have been billed to according to your plan.
OVO Simpler is our variable rate plan. That means your unit prices and standing charges could go up or down, depending on the energy wholesale market. This may explain the changing in prices.
You can also find more information on how Direct Debit's work with us as well as when and how we review these here: https://www.ovoenergy.com/help/article/how-do-direct-debits-work
Thank you,
Luke
