Read this reply from their 'customer service' dept and decide if you want to trust this company with your money
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>There are three solutions for you:
1, You can return it to China, you need to pay all the returning costs on your own, after we received your parcel, we also need to deduct the shipping fee of delivering to you.
2, You can return it to the German processing station, but the fee charged is high. You need to pay all the returning costs on your own, and also you need to pay the relisting fee of the processing station + shipping fee (we send it to you ).
3, We can look for transfer order for you, but you need to wait, because we can not make sure when there will be transfer order.
What is your idea?
Mary
> Dear customer,
Yes you can return the product to us unreasonably but you need cover the shipping cost.
Is that okay for you?
Best regards
Mary
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Of course, none of this is mentioned on their '100% satisfaction guarantee' returns page.
If you have an issue with this company, you can register a complaint with the international consumer body - ukecc.net