CH

Chris

United States

Reviews

Review of Pools Etc


Rated 1 out of 5 stars

Absolutely DO NOT USE THIS PAGE

Absolutely the worst professional decision I made trying to purchase my soemthings from this poolinc.com I was kinda in a rush to get it an get it done before the forth of July talked to who ever an they garranteeed me it would be here within 2-5 business an I said ok sweet no problem that give me time to put it in my planner an get it taken care of before the 4th here we are 13 days later STILL HAVE NOT RECEIVED my product so I had to do what I had to do an go on the hunt to find my stuff I got before the 4th an now I’m just tryin to get a refund off the 800+ dollars I spent on this website an all they want to tell is they can’t cancel my order it to late an I was like ya it’s to lake a whole 5+ days late to the point I don’t want it I just want my money an they tell me they’re a nothing they can do but I can send back the paint that I never received an they will get me my money back absolutely the worst experience ever not to mention the chick I talked to on the customer service line was the rudest person I’ve ever talked to an would literally just hang up on me without giving me any information she would just be like “ok bye” an hang out up middle of conversation absolutely would not use this website

June 26, 2023
Unprompted review

Reply from Pools Etc

Our website clearly states that your paint order would arrive in 5-10 business days. You placed the order on the 26th of June in the evening, it went over to our supplier the following day and shipped on Friday. Your order arrived on the 7th of July so even with the 4th of July holiday in between, your order arrived in the delivery window we had provided. You had contacted us on July 5th to cancel the order but it had already shipped.