Roland Rutt

It was a great solution to save money when looking to visit multiple attractions. Really easy and had no issues checking in to any attractions with the Go City app.
We went for the 5 attractions as the difference to 4 was minimal so allowed us to do something else.

The back end service is appalling, the team moved my car the day of of return from holiday at 8am in the morning and crashed the car, as the car notified me of the impact whilst still abroad. I called for 2hrs to get through to someone, with no luck as after 20mins then drop the call.

I raised a case whilst still away, and was advised i would hear within 14 days, 30 days later and still nothing back.

On return i completed a incident report with a member of staff, and still nothing through from completing that.

The service would have been great, the staff members when dropping the car, the system for checking in great, and bus drivers where great - just let down my the staff moving my car and the back office. No way to raise a compliant regarding parking.