The most awful experience and on par…
The most awful experience and on par with my experience at Cubitt and west. Henry Adams Horsham dealt with the sale of my flat. Complicated as was a lease hold. Their communication was shocking, Will Papworth sold the property very quickly, but it rapidly went downhill after that. Promised phonecalls back which never happened, constant chasing, buyer using an awful solicitor which after multiple months Henry Adams admitted they had realised this was the case. Property completed 16tj a June and still to this day, no one in the Horsham branch has made contact with
Me. I got sent a bill 2 minutes after it exchanged, the bill arrived in my inbox before Ali called me to tell me it had exchanged. I requested to talk to Nick Hapgood when I was concerned, he never bothered to answer my emails or call me back.
Reply from Henry Adams
Thank you for taking the time to leave your feedback, and we are genuinely sorry to hear that your experience with us was disappointing. Selling a leasehold property can often be more complicated than a freehold, and while our team works hard to manage communication between all parties, we clearly fell short of your expectations on this occasion.
We thank you for your comments regards the communication you received, and we regret that there were delays and to keep you fully informed. As you mention, the involvement of the buyer’s solicitor added further challenges to the process, but we understand it was our responsibility to guide you through this and ensure you felt supported at every step.
Your comments have been shared with our Horsham team and management, and we will be reviewing what went wrong so we can continue to improve on transactions like this in the future. We would also very much like the chance to speak with you directly, if you are open to it, so we can apologise personally and learn more from your experience.
